Support
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Frequently Asked Questions
How does Seenly work?
Seenly uses GPS to share real-time locations between family members. Create a family circle, invite members, and see everyone on a shared map.
Is my location data secure?
Yes, all location data is encrypted and only visible to family members you approve. We never sell your data to third parties.
How can I reduce battery usage?
You can adjust location update frequency in the app settings or enable battery saver mode for optimized performance.
What are Safe Zones?
Safe Zones are custom areas you define (like home, school, or work). You'll receive notifications when family members arrive or leave these zones.
How do I delete my account?
Go to Settings > Account > Delete Account. This will permanently remove all your data from our servers.
What does Premium include?
Premium offers unlimited Safe Zones, extended location history, priority support, and advanced notification options.
Troubleshooting Tips
- Make sure you have the latest version of the app installed
- Check that location permissions are enabled in your device settings
- Verify you have a stable internet connection
- Try closing and reopening the app
- Ensure background app refresh is enabled for accurate tracking